About Us

Superhub was founded with a clear purpose — to bring quality electronics to New Zealanders at prices that make sense. Based in the heart of Auckland, we curate a carefully selected range of products, from everyday earphones to feature-packed smartwatches, chosen to meet the needs of every kind of tech consumer. And while we call Auckland home, we're proud to deliver straight to your door — no matter where you are in New Zealand.

As a proudly local, independent business, we operate with a level of care and attention that larger retailers simply cannot match. Our size is our strength — it allows us to truly understand our customers, offer personalised guidance, and deliver a shopping experience that is thoughtful, responsive, and tailored to individual needs. Whether you are an experienced technology professional or exploring smart devices for the first time, our team is equipped to support you every step of the way.

At Superhub, our values are straightforward: transparency, quality, and genuine value for every New Zealander. We believe great technology should be accessible to everyone — not just a few. Auckland is where we started, but serving communities right across Aotearoa with integrity and affordability at heart is at the core of everything we do.

FAQs

How much is shipping?

We charge a flat rate of $6.99 for delivery anywhere in New Zealand, or $9.99 for rural addresses.

When will my order arrive?

Most orders are dispatched within 1–2 business days with NZ Post and usually arrive the next business day. Rural and some remote addresses can take a little longer. You'll receive a tracking number by email once your order ships.

Can I pick up my order?

Yes, pickup is free. Choose pickup at checkout and your order will usually be ready within 2 hours from 176 Princes Street East, Ōtāhuhu, Auckland. Please note this is a pickup point only, not a walk-in shop.

Do you ship outside New Zealand?

No, we currently deliver within New Zealand only.

Can I pay later?

Yes, Afterpay is available at checkout. We also accept Visa, Mastercard, American Express, Apple Pay and Google Pay.

Can I return an item?

If you change your mind, you can return an item within 14 days of delivery, as long as it's unused and in its original packaging with all accessories. Return postage for change-of-mind returns is paid by the customer. We don't offer direct exchanges, so please return the item for a refund and place a new order. See our Return & Refund Policy for full details.

What if my item is faulty or damaged in delivery?

Please email us at info@superhub.co.nz with your order number and photos or a video of the issue, and keep the original packaging. We'll get back to you within 2–3 business days. Your rights under the Consumer Guarantees Act always apply.

Do your products come with a warranty?

Our tablets, projectors, M8 and M15 game sticks, Colmi smartwatches, and all Hoco and Vipfan products come with a 6-month manufacturer's warranty. All products are covered by the Consumer Guarantees Act. See our Warranty Policy for details.

Can I see a product before buying?

Yes. Call us on 09 259 4472 or email info@superhub.co.nz and we'll arrange a time for you to take a look.

Can I change or cancel my order?

Contact us as soon as possible at info@superhub.co.nz. If your order has already been packed or shipped, we may not be able to change it, but you can return it under our Return & Refund Policy.